Privacy Policy
Effective Date: March, 2025
At 10EX, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the “Services”).
1. Who We Are
10EX is a centralized cryptocurrency exchange offering secure trading, digital asset custody, and integrated payment solutions. By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
We collect the following categories of information:
2.1 Personal Identification Information
•Name, email address, phone number
•Date of birth, nationality
•Government-issued identification (passport, driver’s license, etc.)
•Selfie or live video for identity verification
2.2 Financial & Transactional Information
•Bank account or payment card details
•Crypto wallet addresses
•Trading activity, deposit/withdrawal records
2.3 Technical Information
•IP address, browser type, device identifiers
•Operating system, access time, pages viewed
•Referral sources and clickstream data
2.4 Behavioral Data
•Platform usage patterns
•Preferences and interaction history
3. How We Use Your Information
We use your information for the following purposes:
•To verify your identity and comply with KYC/AML regulations
•To facilitate account creation, login, and account management
•To process trades, deposits, and withdrawals
•To communicate updates, security alerts, and transactional information
•To prevent fraud, abuse, and illegal activities
•To improve our platform, features, and user experience
•To comply with legal obligations and regulatory authorities
4. Legal Basis for Processing
We process your personal data under the following legal bases:
•Your consent
•To perform a contract with you (e.g., Terms of Use)
•To comply with legal obligations
•For our legitimate interests (e.g., fraud prevention, product improvement)
5. Sharing Your Information
We may share your data with:
•Third-party service providers (KYC, cloud hosting, analytics, etc.)
• Regulatory authorities or law enforcement, when required by law
• Payment processors and banking partners
•Affiliates and business partners, only when relevant and authorized
We do not sell or rent your personal data to third parties for marketing purposes.
6. Data Retention
We retain your information for as long as necessary to:
•Provide services to you
•Comply with legal obligations (e.g., anti-money laundering)
•Resolve disputes and enforce agreements
7. Data Security
We implement industry-standard security practices including:
•Encryption at rest and in transit
•2FA and account activity monitoring
•Firewalls, anti-DDoS systems, and intrusion detection
•Regular audits and compliance testing
However, please note that no method of transmission over the Internet is 100% secure.
8. International Data Transfers
Your information may be transferred to and maintained on servers located outside your jurisdiction. We ensure adequate safeguards in line with GDPR, CCPA, or applicable local laws.
9. Your Rights
Depending on your location, you may have the right to:
•Access your personal data
•Request correction or deletion
•Withdraw consent at any time
•Object to or restrict processing
•Data portability
You can make requests by contacting us at: info @10ex.com
10. Cookies & Tracking Technologies
We use cookies and similar technologies to:
•Analyze site traffic and usage
•Enhance functionality and personalization
•Manage authentication and session persistence
You can control cookie preferences through your browser settings.
11. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of any material changes via email or prominent notices on our platform.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
10EX Support Team
Email: info @10ex.com
Website: https://10ex.com